We are very happy to report that all AWS services have been restored. All of our impacted cloud products have returned to normal operating status. We will continue to monitor the services closely and will report if anything changes. We are calling this incident as resolved.
Posted Dec 07, 2021 - 18:34 MST
Update
We continue to monitor AWS for resolution to our impacted services. We are seeing some signs of recovery, but AWS still has no ETA for full resolution. To see the current status updates directly from AWS, use this link. https://status.aws.amazon.com
Posted Dec 07, 2021 - 14:52 MST
Identified
The issue has been identified with a 3rd party vendor (AWS) and we are waiting for them to correct their issue to restore services. No ETA is known at this time.
Posted Dec 07, 2021 - 09:30 MST
This incident affected: Act! Premium Cloud (Act! Premium Cloud, Act! CRM Classic (MTA) - US Region), Act! Premium Cloud API (Act! Premium Cloud API, Act! CRM Classic (MTA) - US Region), Act! CRM (Act! CRM (Nexus) - US Region), Act! CRM API (Act! CRM API (Nexus) - US Region), and Act! 365.